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Terms & Conditions
Terms & Conditions
Introduction
Welcome to Virtual Landscape Design Australia ("VLDA", "we", "us", or "our"). By purchasing our online landscape design services, you agree to these Terms and Conditions ("T&C"). Please read them carefully before using our services.
Definitions
Client: The individual or organisation engaging VLDA's services.
Services: The online landscape design services provided by VLDA.
Agreement: The contract formed between VLDA and the Client upon payment and confirmation of the service.
Add-On Services: Optional services available for additional purchase, such as expedited delivery, irrigation design, lighting design, extra revisions, designer calls, and construction markup plans.
Scope of Services
VLDA provides online landscape design services, including:
• Design concepts and layouts (2D and 3D)
• Planting plans and material recommendations
• Custom design advice based on client input
• Consultation services
Exclusions:
• On-site visits or installations
• Supply or procurement of materials
• Structural engineering or construction services
3.1 Design Accuracy and Survey Requirement
Our conceptual designs have an estimated accuracy of approximately 70% to 80%.
Accuracy may be reduced if the Client does not provide a site survey.
3.2 Design Purpose and Shop Drawings
Our designs are conceptual and do not constitute detailed shop drawings.
Contractors must prepare shop drawings based on the conceptual designs provided by VLDA.
3.3 Construction Markup Plan (Add-On Service)
This service provides detailed quantification of all materials needed for your landscaping project, supporting accurate planning, budgeting, and execution.
It requires a site survey plan to achieve a high level of accuracy.
Without a survey, the accuracy of the construction markup plan may be significantly reduced.
Payment Terms
All services must be paid in full at the time of booking.
Deposits are not accepted.
Accepted payment methods include credit/debit cards, bank transfers, and other approved platforms.
Refund Policy
Full refunds are available if cancellation occurs before the design process begins. We will notify you once work has started.
If cancelled after the design process has started but before the first draft is submitted, a 50% refund may be available.
No refunds will be provided after submission of the first design draft.
Project Timeline
Standard projects take approximately 4 to 6 weeks, depending on complexity and client responsiveness.
Clients must provide all required information, including a completed questionnaire, before work commences.
After submission of the first draft, clients have one (1) month to request revisions. If no feedback is provided within this period, the project will be deemed complete and further revisions will incur additional fees.
Fast Delivery Add-On
Clients may select a Fast Delivery option reducing the timeline by about 50% (to 2–3 weeks).
This option carries an additional fee and must be selected at booking.
Clients must provide feedback within 24–48 hours of receiving drafts to avoid delays.
VLDA is not responsible for delays caused by late client responses.
Client Responsibilities
Clients must complete the design questionnaire accurately before work begins, as designs are based entirely on this input.
Any changes beyond the original questionnaire are treated as revisions and may incur additional fees.
Clients must review designs and request revisions within the allowed timeframe.
8.1 Design Scope and Client Requests
VLDA follows the Client's instructions as outlined in the questionnaire and does not add its own design ideas unless explicitly requested at the start of the project.
Assistance with ideas or inspiration can be arranged through a designer call prior to project commencement.
Revisions
A revision is a change to certain elements of an existing design, not a complete redesign.
A specified number of revisions are included in the service package.
Additional revisions beyond the package incur extra fees.
Major changes that deviate from the original questionnaire may also incur extra charges.
Changes requested within one week of questionnaire approval are free of charge.
Intellectual Property Rights
VLDA retains ownership of all design materials.
Clients receive a non-exclusive, non-transferable licence to use the designs for their private property only.
Designs must not be used commercially or resold without VLDA's written consent.
Confidentiality
Both parties agree to keep all project details and personal data confidential.
VLDA may use completed designs for marketing and portfolio purposes unless confidentiality is requested in writing.
Limitation of Liability
Services are provided "as is," and VLDA does not accept responsibility for the results of design implementation.
VLDA is not liable for ensuring structural or regulatory compliance; Clients must ensure all local laws and standards are met.
Claims against VLDA must be made within 30 days of final design delivery.
Dispute Resolution
Both parties agree to resolve disputes through direct communication in good faith.
If unresolved, disputes will be referred to binding arbitration under Australian law.
Governing Law
These Terms and Conditions are governed by and interpreted under Australian law. Any legal proceedings must be conducted within Australian jurisdictions.
Miscellaneous
This document constitutes the entire agreement between VLDA and the Client.
If any provision is found to be unenforceable, the remainder remains in full force.
VLDA reserves the right to update these Terms and Conditions and will notify Clients of significant changes.
Designer Call (Additional Service)
A designer call is a one-hour consultation with a VLDA designer.
It may be scheduled prior to the design phase or before construction begins.
The call provides guidance to Clients on next steps and advice before design work or construction starts.
By purchasing our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Contact us: info@vldesignaustralia.com.au